Data privacy
Jungheinrich Australia knows how important it is to you that your data is handled confidentially. We would therefore like to assure you that we comply with all the statutory requirements. Below you will find extensive information about the handling of your data.
Overview
As the publisher of this site, Jungheinrich Australia knows how important it is to you that your personal data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith.
You can visit our website at any time without providing details regarding your person. You can prevent the use of tracking and marketing scripts and their cookies and web beacons by only permitting cookies of the category “necessary”. For information about our cookies, visit this link.
When you access the website of Jungheinrich Australia, various information is exchanged between your end device and our servers. More information is provided below, in the section covering the purpose of data processing.
In accordance with the requirements of the Privacy Act 1988 and the Australian Privacy Principles (APP), you have various rights that you can assert against us. These include the right to file an objection against selected types of data processing, particularly data processing for advertising purposes. More information on this is given in the 'Your rights' section of this page.
If you have any questions regarding our data privacy policies, you can contact our corporate data protection officer at any time. The relevant contact data is provided in the following section.
Name and contact details of the entity responsible for processing and the company data privacy officer
This data privacy policy applies to the data processing conducted by Jungheinrich Australia and to the following websites: www.jungheinrich.com.au.
Contact:
Jungheinrich AG
Data Protection Officer
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany
DPO@jungheinrich.com
The corporate data protection officer of Jungheinrich AG can be contacted at the above address, FAO the corporate data protection officer, or at DPO@jungheinrich.com.
Purposes of data processing, legal bases and legitimate interests pursued by Jungheinrich Australia and categories of recipient
General information
We process users' personal data solely in compliance with the relevant data privacy provisions. This means that user data is processed only where legally permitted – i.e. where data processing is legally prescribed, consent has been provided on the part of the user in accordance with Privacy Act 1988 and Australian Privacy Principles (APP) .
Personal data such as your name, postal address, telephone number or e-mail address is not recorded unless you provide this information voluntarily, e.g. in the context of a newsletter subscription, an application or an enquiry.
We will only use this data for marketing purposes if you have given your prior consent or – insofar as statutory regulations permit this – you have not raised a corresponding objection.
Jungheinrich products can be ordered via Jungheinrich Profishop. The data processing conducted in this context is described in the Profishop Data Privacy Statement.
Accessing our website
When you visit our website, the browser used on your end device automatically sends information to the servers of our website/application, and this information is stored temporarily in so-called log files.
The following information is collected without any action on your part and stored until it is automatically deleted:
- The IP address of the requesting end-device
- The date and time of the request
- The name and URL of the requested file
- The website/application from which the request was made (referrer URL)
- The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider.
Please note that the collected data does not give us any indication as to your identity, nor do we use it to draw any conclusions about your person.
The IP address of your end device and the data listed above are used by us to:
- Ensure that a smooth, problem-free connection is established
- Ensure ease of use of our website
- Evaluate system security and stability
- Prosecution in the event of a cyber attack
Use of content delivery networks (CDN)
Any access to our websites or log files involves the use of the content delivery network (CDN) Amazon CloudFront. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg. In this instance, we aim to provide secure, stable and efficient operation of our website via a CDN as well as the rapid delivery of required data to the visitors of our website with low latency and high transfer rates. In particular, fonts, images, CSS and JavaScript files as well as PDF documents are delivered via a Cloud architecture with a global server infrastructure.
Further information can be found at:
Processing of investor/shareholder data
Categories of processed personal data and data sources
When handling investor-related matters, Jungheinrich Australia processes the following categories of personal data:
- Contact data (e.g. name, postal address and/or e-mail address)
- Information about your shares (e.g. number of shares)
- Time of conversations and information regarding general meetings (e.g. the list of attendees of a general meeting, which will also include your name if you attended). In addition to actual Jungheinrich shareholders, the term "investors" also includes potential investors and interested parties.
Purpose and legal basis of data processing
We process your data for the purposes stipulated in the German Stock Corporation Act (AktG) and other laws, in particular to conduct our general meetings as well as to ensure appropriate communication with you as our shareholder. Jungheinrich Australia processes only the personal data that is required to fulfil the aforementioned purposes. This data processing is permitted in accordance with Privacy Act 1988 and the Australian Privacy Principles (APP).
Disclosure of personal data
As a rule, your personal data is not transferred to third parties. In exceptional cases, we will grant third parties access to this data if they have been commissioned by Jungheinrich Australia to deliver services relating to the management of investor matters. These may be auditors, consultants, banks, investor relations service providers and general meeting agencies. The scope of the personal data provided to these service providers is restricted to that required to deliver the relevant service.
Storage period
The data specified above will be erased when it is no longer required to fulfil legal obligations and no statutory retention period applies. As a rule, data collected within the context of a general meeting is subject to a three-year retention period.
Controller / data protection officer / your rights
Further details regarding Jungheinrich Australia as a responsible body, our data protection officer and your data protection rights are provided at the relevant points in our data privacy statement.
Consent Management
For the collection, storage and management of your personal data pertaining to marketing consents, we use the internet-based service of the provider, OneTrust Technology Limited, 82 St John St, Farrington, London EC1M 4JN, UK (“OneTrust”) to ensure that we can obtain and manage your consent to the processing of personal data in accordance with the applicable data protection laws and regulations. OneTrust allows us to be transparent and efficient with your privacy preferences. At the end of each newsletter, you will find a corresponding target link to manage your marketing consents. Alternatively, you can access this via the link in the footer of the website where you have the option of granting or withdrawing your consent and adjusting your data protection settings.
You have the right and the option to unsubscribe from the newsletter mailing list at any time. Please note that OneTrust acts as a third-party provider on our behalf and processes your personal data in accordance with our instructions and the applicable data protection laws and regulations. We have taken appropriate security measures to safeguard your data and prevent nauthorized access, loss or misuse. For further details about our privacy policy, the processing of your personal data and the manner in which you can access and correct your personal data together with exercising your rights to lodge a complaint, please visit Data privacy (jungheinrich.au).
Online Presence and website optimisation
Cookies – general information
On our website, we use cookies or other storage technologies (local storage, session storage) of your browser if you have consented to this (in accordance with Privacy Act 1988 and Australian Privacy Principles (APP)), or if this is technically necessary. Our interest in optimising our website is considered legitimate within the meaning of the aforementioned regulation. Cookies are small files that are created automatically by your browser and stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause damage to your device and they do not contain any viruses, Trojans or other malware. The information stored in the cookie is produced in connection with the specific end device used. However, this does not mean that we can obtain direct knowledge of your identity from this information. On the one hand, the use of cookies is intended to make the use of our website a more pleasant experience for you. For example, we use session cookies to determine that you have previously visited specific pages of our website. These are erased automatically when you leave our site. In addition, we use temporary cookies to make our website more user-friendly. These temporary cookies are stored on your end device for a specific set period. If you visit our website again to take advantage of our services, the cookies will automatically recognise that you have visited the site previously and remember the entries and settings that you made so that you do not have to re-enter these details.
On the other hand, we use cookies to record statistics pertaining to the use of our website, to evaluate these statistics in order to optimise our website for you as well as to display personalised information. If you re-visit our website, these cookies will automatically recognise that you have accessed the site previously. These cookies are automatically deleted after a predefined time. Most browsers accept cookies automatically.
However, you can configure your browser such that no cookies are stored on your computer or such that a message always appears before any new cookie is created. Note that you may not be able to use all the features of our website if you completely deactivate the creation of cookies. The storage period for cookies depends on their individual use and is not the same in all cases. The individual storage periods for cookies can be found here.
"jh_medium" cookie for traffic channel tracking
We use the "jh_medium" cookie to store general "channel information" concerning your visit to our website. For this purpose, we use a script that we have developed in-house to record the source of your visit so that we can evaluate the success of these channels (example value: "SEO"). The cookie currently has a maximum lifespan of 6 months. This time can vary according to your browser and may be shorter. No personal data is stored in this cookie. In particular, no IP addresses or user IDs are stored, nor is any website usage behaviour analysed.
Google Analytics
If you consented to the "statistics" category via our cookie banner or cookie consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles (APP)), we make use of Google Analytics on our website. This is a web analysis service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".
We use Google Analytics primarily to pursue our legitimate interest in the statistical analysis of our website and online activities as well as to support the needs-based design and ongoing optimisation of our web presence. To this end, we have concluded a commissioned data processing agreement with Google in which comprehensive data protection is ensured by means of standard contractual clauses.
In this context, cookies are used, pseudonymous user profiles created and information collected. This information includes the following:
· Browser type/version
· Language settings
· Operating system used
· Host name of the accessing computer (IP address)
· Referrer URL (the page previously visited)
· Time of the server request
· Loaded pages (URLs and page titles)
· Events such as PDF downloads, navigation clicks, etc.
· Usage behaviour such as session length, scroll depth, drop-offs
The collected information regarding your usage of our website is combined with a pseudonymous ID (clientID) and transferred to Google servers via an encrypted connection (SSL, HTTPS) and subsequently stored.
We only use Google Analytics with active IP anonymisation. This means that the user's IP address is truncated by Google within member states of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA before being truncated. In addition to Google LLC, with headquarters in California, USA, the transmitted and stored data may also be accessed by US authorities in individual cases and under specific legal conditions.
Google uses this information on our behalf in order to analyse the usage of our website by visitors, to measure the success of campaigns (e.g. via the Google Ads advertising platform), to compile reports regarding the activities on our website and to deliver additional services related to the usage of this website and general internet use. During this process, pseudonymous user profiles can be created from the processed data.
We have configured Google Analytics such that the transmitted data, which is linked to cookies or clientIDs, is automatically deleted after 14 months, at which point only aggregated data remains. Any data the retention period of which has been reached is automatically deleted by Google once per month.
In general, users can prevent the saving of cookies or running of scripts such as Google Analytics by making corresponding settings in their browser software or by using appropriate plug-ins. In this case, however, users may no longer be able to use all features and functions of this website in full.
If you want to prevent Google Analytics from running, you can do so at any time and with future effect by one of the following methods:
· You can revoke your previously granted consent to data collection at any time and with future effect by rejecting the use of cookies and scripts for statistical purposes in our cookie consent manager.
· You can download and install Google's official opt-out browser plug-in via the following link in order to deactivate Google Analytics on all websites in your current browser: https://tools.google.com/dlpage/gaoptout
· You can use this link to set an opt-out cookie that prevents any future data collection by Google Analytics on this website with your current browser. Note that if you delete all cookies in your browser, you will have to set this opt-out cookie again.
Additional information as well as Google data protection provisions and settings can be found here:
· https://policies.google.com/privacy
· https://policies.google.com/terms
· https://policies.google.com/terms/information-requests
· https://marketingplatform.google.com/about/analytics/terms/de/
Google Signals and Google remarketing / DoubleClick
If you consented to the “statistics” and "marketing" categories via our cookie banner or cookie consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles (APP)), we also activate the Google Analytics extension Google Signals on our website. Once again, the provider is Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".
With Google Signals, Google Analytics (see section on Google Analytics) records additional information such as demographic data and interest categories for Google users, who have activated personalised ads in their Google settings. Google links this data with individual signals to enable cross-device analyses. However, Google Analytics only makes this data available in anonymised form as aggregated reports, which enable an analysis of general behavioural patterns. We are unable to personally identify you on this basis.
We use Google Signals to better understand the digital journey of our users and to provide personalised ads to users who have previously visited our website (retargeting). To this end, special target groups or Google audiences are created within Google Analytics, which can then be used as remarketing lists via Google's advertising platform Google Ads and, if necessary, DoubleClick cookies in order to provide cross-device, personalised advertising to selected target groups. In this case, the ads can be displayed in Google's advertising network, which includes Google Search, YouTube, other Google products as well as third-party websites that display ads from Google customers.
For this purpose, Google may use the DoubleClick cookie on websites of the Google advertising network and for specific Google services to assist Google Ads customers and publishers with the placement and management of ads on the web. When you open a website and display or click on an ad placed via websites of the Google advertising network, a DoubleClick cookie may be stored in your browser. The DoubleClick cookie ID assigned to your browser is the same as that used when visiting websites on which DoubleClick advertising programs are used. If your browser already has a DoubleClick cookie, no further DoubleClick cookie should be stored.
If you object to the use of Google Signals, you can revoke your previously granted consent for marketing purposes in our cookie consent manager and deactivate personalised ads in your personal Google settings: https://adssettings.google.com/
Further information on Google Signals and Google's data protection provisions can be found here:
· https://support.google.com/analytics/answer/7532985
· https://policies.google.com/privacy
Meta pixel (remarketing service)
If you consented to the "marketing" category via our cookie banner or cookie consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles (APP)), we make use of the "Meta pixel" tool of the social network Meta on our website. The "Meta pixel" is operated by Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA or, if you are based in the EU, by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Meta"). This also allows Meta to use the following data for its own purposes:
· Usage data (e.g. visited websites, interest in contents)
· Metadata and communication data (e.g. device type, access times, IP addresses)
· Location data (provided that your end device is transmitting its location)
Information on the processing of your data by or via Meta can be found at https://www.facebook.com/about/privacy .
Purpose of data processing
We use the "Meta pixel" based on the aforementioned consent for the following purposes:
· Advertising/remarketing:
The "Meta pixel" allows Meta to assign visitors of our website to specific target groups ("custom audiences" or "lookalike audiences") in order to display specific advertising and content to these users ("Meta ads"). Accordingly, we use the "Meta pixel" to display our placed Meta ads to those Meta users who have shown an interest in our online content or who possess specific characteristics (e.g. interests in specific topics or products determined on the basis of the websites visited), which are transmitted to Facebook.
· Statistical analysis:
In addition, we use the "Meta pixel" to measure, analyse and optimise the advertising we post on Facebook, for example, to understand whether users interact with our website after seeing and potentially clicking on an ad.
No "advanced data matching" takes place and no e-mail addresses are uploaded to Meta (known as "custom audiences from file").
Right to object / revoking consent
By using the "Meta pixel", we also want to ensure that our Meta ads match the potential interests of users and are not perceived as annoying. If you do not agree with this usage and/or wish to object to it, you can do so by adjusting your Facebook settings accordingly at: https://www.facebook.com/settings?tab=ads. Moreover, you can revoke your previously granted consent to the use of the "Meta pixel" at any time and with future effect by selecting "Change your consent" or "Revoke your consent" under "Cookies" at the bottom of our website.
LinkedIn Insight Tag
If you consented to the "marketing" category via our cookie banner or cookie consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles (APP)), we make use of the "LinkedIn Insight Tag" of the social network LinkedIn on our website. The LinkedIn Insight Tag is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA or, if you are based in the EU, by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. This also allows LinkedIn to use the following data for its own purposes:
· Usage data (e.g. visited websites, interest in contents)
· Metadata and communication data (e.g. device type, access times, IP addresses)
· Location data (provided that your end device is transmitting its location)
The data collected via the LinkedIn Insight Tag is encrypted and anonymised within a period of 7 days. LinkedIn does not share any personal data with the website owner, but instead provides only summarised reports regarding the website target group and ad performance.
Information on the processing of your data by or via LinkedIn can be found at https://www.linkedin.com/legal/privacy-policy.
Purpose of data processing
We use the "LinkedIn Insight Tag" based on the aforementioned consent for the following purposes:
· Advertising/remarketing:
The LinkedIn Insight Tag allows LinkedIn to assign visitors of our website to specific target groups ("matched audiences") in order to display relevant advertising and content to these users ("LinkedIn ads"). Accordingly, we use the "LinkedIn Insight Tag" to display our placed LinkedIn ads to those LinkedIn users who have shown an interest in our online content or who possess specific characteristics (e.g. interests in specific topics or products determined on the basis of the websites visited), which are transmitted to LinkedIn.
· Statistical analysis:
In addition, we use the "LinkedIn Insight Tag" to measure, analyse and optimise the advertising we post on LinkedIn, for example, to understand whether users interact with our website after seeing and potentially clicking on an ad.
Right to object / revoking consent
By using the "LinkedIn Insight Tag", we also want to ensure that our LinkedIn ads match the potential interests of users and are not perceived as annoying. If you do not agree with this usage and wish to object to it, you can do so by adjusting your LinkedIn settings accordingly at: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
Moreover, you can revoke your previously granted consent to the use of the "LinkedIn Insight Tag" at any time and with future effect by selecting "Change your consent" or "Revoke your consent" under "Cookies" at the bottom of our website.
Ad360
If you have consented to the “Marketing” category via our cookie banner or consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles), we use Ad360 on our website. Ad360 is operated by Adventure Media SARL, 76 rue de la Pompe, Paris, 75116, France.
By using Ad360, the following types of data may be collected and used for its own purposes:
• Usage information: such as pages visited, referring website, IP address, session details, and the date and time of each request.
• Device information: including IP address, browser or application details, language preference, operating system, app version, device type and ID, as well as device model and manufacturer.
• Location data: for example, your IP address may be used to estimate your general location. If enabled, your mobile device may share a precise location. Ad360 may also infer location from browsing behavior.
Ad360 collects data through cookies, pixels, and tagging scripts associated with your browser or mobile device. These tools help recognize users, track interactions, and store preferences. Cookies are small text files stored in your browser, while pixels and tagging scripts are elements embedded in a website or app that enable communication with Ad360’s servers. Additionally, Ad360 may receive data from partners and clients via secure server-to-server connections or file transfers. The platform also participates in ID exchanges with trusted partners, ensuring all shared data meets Ad360’s privacy standards.
For more information on how your data is processed, please visit:
https://www.ad360.media/privacy.html
Purpose of data processing
We use Ad360 based on the aforementioned consent for the following purposes:
• Advertising & Retargeting
Ad360 enables us to identify visitors to our website and re-engage them with tailored advertising across the web (i.e., retargeting ads). These ads are shown to users based on their prior interaction with our content such as pages visited, topic interests, or product views so we can deliver more relevant messaging via other channels.
Performance Measurement & Optimization
We use Ad360 to analyze how users respond to our ads—tracking clicks and post-click website activity. This lets us measure campaign effectiveness and optimize retargeting strategies over time.
Disclosure of Personal Information to Overseas Recipients
We use Ad360, which may disclose personal information to overseas third parties under specific circumstances:
• Service Providers: Ad360 shares user information with a limited number of trusted service providers for purposes such as data transmission, ad verification, and delivery. These providers are bound by strict privacy agreements.
• Legal Requirements: Information may be disclosed to law enforcement or government authorities when legally required, such as in response to a court order or subpoena. Users will be notified when possible.
• Business Transfers: In the event of a merger, acquisition, or sale, personal information may be transferred under confidentiality agreements, with prior notice provided.
• Aggregated Data: Non-personally identifiable, aggregated information may be shared for analytical purposes.
Ad360 does not sell personal information for monetary or other compensation. For more details, refer to Ad360’s privacy policy.
Right to object / revoking consent
By using the Ad360, we also want to ensure that our ads match the potential interests of users and are not perceived as annoying. If you do not agree with this usage and wish to object to it, you can do so by adjusting your Ad360 settings accordingly.
You can manage how cookies are used by adjusting your browser settings — most modern browsers allow you to block all cookies or only third-party cookies, such as those used for advertising and retargeting. To change your cookie settings, refer to your browser’s help section (e.g. Chrome, Firefox, Safari, or Internet Explorer). If you're mainly concerned about third-party advertising cookies, you can visit sites like Your Online Choices, the Network Advertising Initiative, or Opt-Out of Online Ads to manage your preferences. On mobile devices, you can reduce interest-based advertising by enabling “Limit Ad Tracking” on iOS (Apple guide) or opting out of interest-based ads on Android (Google guide). For specific details about how Ad360 uses cookies and how your data is handled, please refer to the https://www.ad360.media/cookies.html. Ad360 retargeting ads include an opt-out option, built into the Online Behavioral Advertising (OBA) notice, in accordance with IAB standards. You can reference the IAB framework here: IAB OBA One-Sheet (PDF)
Moreover, you can revoke your previously granted consent to the use of Ad 360 at any time and with future effect by selecting "Change your consent" or "Revoke your consent" under "Cookies" at the bottom of our website.
Assess to and correction of personal information
You may request access to or correction of the personal information we hold about you. You can access or correct some of your personal information at any time. You can also contact our Privacy Office with your request using the details shown in “Name and contact details of the entity responsible for processing and the company data privacy officer” section or see Data Privacy Policy for more information.
Before granting access to, or correcting, your personal information, we may require you to verify your identity. In certain cases, we may be unable to provide access to, or make corrections to, the personal information we hold about you. If this occurs, we will provide you with a clear explanation. If we decide not to amend your personal information as requested, you may ask for a statement to be added to your record outlining your concerns about its accuracy or completeness. We will take reasonable steps to ensure this statement is linked to your information and made visible to anyone who is authorised to access it.
Simpli.fi
If you have consented to the “Marketing” category via our cookie banner or consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles), we use Simpli.fi on our website. Simpli.fi is operated by Simplifi Holdings, LLC, 128 East Exchange Avenue, Suite 700, Fort Worth, TX 76164 USA.
Simpli.fi may collect and use the following data:
• Usage information: Referring and exit pages, date and time of access, clickstream data (i.e., the sequence of pages visited), browsing activity and navigation patterns.
• Device information: IP address, browser type and version, operating system, internet service provider (ISP), and cookie identifiers.
• Location data: Based on the user’s IP address or other data, Simpli.fi may derive approximate geographic location (including precise location derived from your device)
Simpli.fi collects data through cookies, pixels, and tagging scripts associated with your browser or mobile device. These tools help recognize users, track interactions, and store preferences. Cookies are small text files stored in your browser, while pixels and tagging scripts are elements embedded in a website or app that enable communication with Simpli.fi’s servers.
For more information on how your data is processed, please visit:
https://simpli.fi/website-privacy-policy
https://simpli.fi/services-privacy-policy
Purpose of data processing
We use Simpli.fi based on the aforementioned consent for the following purposes:
Ad Targeting and Retargeting
Deliver relevant ads through site retargeting, search retargeting, contextual retargeting, Facebook API and location-based targeting (e.g., GeoFencing).
Audience Segmentation and Personalization
Use demographic, interest-based, and behavioral data to tailor advertising to specific user groups.
Ad Analytics, and Data Optimization
Provide analytics and measurement services for ad performance and to improve the effectiveness of our services by enhancing ad relevance and limiting repeated ad exposure.
Information Sharing and Disclosure
We use Simpli.fi, which may disclose your information to overseas third parties under specific circumstances:
• Service Providers: Simpli.fi shares user information with their affiliates and third party vendors who provide services on their behalf, such as an email marketing company who distributes their newsletters to their users, etc. These companies are authorized to use your information only as necessary to provide these services to Simpli.fi.
• Legal Requirements: Information may be disclosed in response to lawful requests from public authorities, including those made for national security or law enforcement purposes. Disclosures may also occur to comply with legal obligations, protect Simpli.fi’s rights or users, prevent fraud, ensure security, or provide relevant updates and services that may be of interest or benefit to users.
• For more details, refer to Simpli.fi | Website Privacy Policy.
Right to object / revoking consent
By using Simpli.fi, we also want to ensure that our ads match the potential interests of users and are not perceived as annoying. If you do not agree with this usage and wish to object to it, you can do so by adjusting your Simpli.fi settings accordingly at https://optout.simpli.fi/opt-out. To change your cookie settings, refer to your browser’s help section (e.g. Chrome, Firefox, Safari, or Internet Explorer). If you're mainly concerned about third-party advertising cookies, you can visit sites like Your Online Choices, the Network Advertising Initiative, or Opt-Out of Online Ads to manage your preferences. For specific details about how Simpli.fi uses cookies and how your data is handled, please refer to the https://simpli.fi/cookie-policy.
Simpli.fi adheres to the Self-Regulatory Principles for Online Behavioral Advertising (OBA) and participate in the opt-out programs established by the Digital Advertising Alliance, the Digital Advertising Alliance of Canada and the European Interactive Digital Advertising Alliance. Simpli.fi retargeting ads include an opt-out option, built in the Online Behavioral Advertising (OBA) notice, in accordance with IAB standards. You can reference the IAB framework here: IAB OBA One-Sheet (PDF)
Moreover, you can revoke your previously granted consent to the use of Simpli.fi at any time and with future effect by selecting "Change your consent" or "Revoke your consent" under "Cookies" at the bottom of our website.
Registering for the myJungheinrich portal
To gain access to all functions of the myJungheinrich portal, you have to create a "Jungheinrich ID" user account.
The creation of the Jungheinrich ID user account and the access check for the myJungheinrich portal is performed by our service provider Microsoft.
Microsoft Enterprise Service
Microsoft Corporation
One Microsoft Way
Redmond
Washington 98052, USA
Data protection representative for the European Economic Area and Switzerland:
Microsoft Ireland Operations, Ltd.
One Microsoft Place
South County Business Park
Leopardstown
Dublin 18, D18 P521, Ireland
During the registration process, you are asked to provide us with the following necessary information:
· E-mail address
· Title, first name and surname
· Full address of your workplace
· Telephone number of your workplace
· Name and full address of the company at whose instigation or in whose interest you are contacting us
We require this information to contact you in response to a corresponding request as described below.
The legal basis for the processing of the required personal data is your consent pursuant to Privacy Act 1988 and Australian Privacy Principles (APP).
As well as the data required for registration, you can provide as with additional information that makes it easier for us to identify you and contact you in response to a corresponding request – for example, the customer number of the company at whose instigation or in whose interest you are contacting us.
The customer number is not required to create a Jungheinrich ID user account. The provision of the customer number on your part is not absolutely necessary for the use of the portal and takes place entirely on a voluntary basis.
Use of other Jungheinrich services
With your access to the myJungheinrich portal, you can also make use of other digital products and different web services of Jungheinrich, depending on the specific business relationship. In this context, please note the applicable data protection regulations, which you can find in the respective data privacy statement. For additional information, refer to our Privacy Policy for Digital Products .
The use of some digital services requires validation of your Jungheinrich ID user account. For this purpose, your Jungheinrich ID user account must be linked to a customer account via a customer number. If you are already a Jungheinrich customer, you can specify your customer number during registration, thus allowing us to assign your Jungheinrich ID user account to the customer account of your organisation.
To complete the registration process, you must choose a password with which to log in to your user account in combination with your assigned user name.
If you request activation of specific services via the myJungheinrich portal, we may use the e-mail address or telephone numbers provided during creation of your user account in order to contact you so that we can confirm the personal data provided during the registration process. Unlike the following communication with you, this takes place without any prior request on your part and is done to prevent abuse of our services.
No other use of your data for advertising purposes takes place.
The information required for registration, such as any additional information provided by you on a voluntary basis as well your user name and password (hereinafter collectively referred to as "access data"), is processed only by Jungheinrich and, where applicable, our associated Group companies.
Your registration data is made available to third parties as described below:
· Your access data is stored only in databases located in various members states of the European Union (EU). The servers hosting the databases are operated on behalf and at the instruction of Jungheinrich by service providers with which Jungheinrich has concluded a data processing agreement.
· Occasionally, your access data may be accessible to service providers who deliver IT services to Jungheinrich. These service providers will process your access data on our behalf and at our instruction only in these instances and only to the extent required to provide the relevant IT services. Jungheinrich has also concluded a data processing agreement with all IT service providers.
Information exchange via the myJungheinrich portal
After you have created a Jungheinrich ID user account, your registration data will be processed only by us and our associated Group companies in order to contact you in response to queries or requests that you submit via the myJungheinrich portal with regard to the products or digital services sold or offered by Jungheinrich or our associated Group companies.
Feedback form
The myJungheinrich portal contains a feedback form, which you can use to inform us whether you are enjoying the myJungheinrich portal in its current version, and to provide ideas and requests regarding functionality and information content that you would like to see in the myJungheinrich portal in the future. To allow us to evaluate the feedback effectively, the following data from your Jungheinrich ID user account will be transferred in addition to the information entered in the form: E-mail address, first name and surname. In addition, a country code is transmitted, which is used solely to assign your feedback to a country. This helps us to record customer requirements on a country-specific basis. If you gave your consent to be contacted about your feedback when completing the feedback form, a Jungheinrich employee may get in touch with you via e-mail.
Deactivation/deletion of the Jungheinrich ID user account
The data collected during the registration process is stored for a period of 6 months. This storage period will be extended for a further 6 months every time you log in to the myJungheinrich portal.
You can request the deletion of your Jungheinrich ID user account under "Account" in the myJungheinrich portal. In this case, your user account will initially be deactivated for 30 days. You can no longer log in with a deactivated user account and therefore cannot make use of any registered user services. You can request a reactivation of your user account within this 30-day period. To do so, please send a corresponding request to it-servicedesk@jungheinrich.com. Once the 30 days have passed, your Jungheinrich ID user account will be irrevocably deleted.
Newsletter and Marketing Automation
Emails and Newsletters
You can receive news and current offers from Jungheinrich Australia via our newsletter and emails. If you have entered your e-mail address under the heading "Newsletter", clicked on the "Subscribe" button and confirmed your subscription to us again via the link sent to the e-mail address you entered (double opt-in), we will process and use your e-mail address to send you the requested newsletter on a regular basis.
Within the scope of the registration for the newsletter as well as for sending information to you, we use the marketing automation software Marketo Engage of Marketo EMEA Limited, 4-6 Riverwalk Drive, Citywest Business Campus, Cooldown Commons, Dublin 24, Ireland. For this purpose, we have concluded a contract with the provider in accordance with the Privacy Act and the APPs in which the provider undertakes to process the user data only in accordance with our instructions and to comply with the data protection provisions. A forwarding of the data to third parties is excluded.
You have the right and the possibility to unsubscribe from the newsletter distribution list at any time. At the end of each newsletter you will find a corresponding unsubscribe link. Alternatively, you can unsubscribe on the website using the link in the footer "Newsletter unsubscribe" or send an email to marketing@jungheinrich.com.au with the unsubscribe request.
Personal data processed
With the help of Marketo, we collect data about the use of our website and communication measures in order to optimize our offer accordingly and to conduct email marketing, personalization and sales activities. In doing so, the processing is partly automated with the aim of evaluating certain personal aspects (profiling/customer segmentation).
The following master data is affected: Customer and prospect data (e.g. name, company, address), business-related data (e.g. role, profession), marketing consents (e.g. newsletter consent), Website usage data (e.g. length of visit, click behavior, number of pages viewed, documents downloaded), data from marketing campaigns (e.g. website visits, webinar registrations), contract and delivery information (e.g. order or delivery date) and customer satisfaction data (e.g. from surveys).
In addition, we store information about the browser you use and the settings made in your operating system as well as information about your Internet connection with which you have accessed our website. Via the newsletter sent to you, we receive, among other things, receipt and read confirmations as well as information about the links you have clicked on in our newsletter. We also store which areas you have visited within our website and in our apps.
Purpose of data processing
With the help of this data, we implement our regular as well as occasion-related email marketing activities such as newsletters, invitations to (digital) events, nurturing emails and automated mailings for example after a whitepaper download (occasion-related event).
Furthermore, your data may be used for the personalized display of content on our website. Based on your usage behavior, for example, we display relevant web campaigns, recommendations or offers, provided you have given your consent (= agreement) for marketing purposes as part of our consent management system. We can also use targeting data to show you targeted adverts on other online offers via advertising partners.
To find out which of our company's services are of particular interest to you, we create a contact profile. The contact profile is completed using analytical and statistical methods based on heuristic algorithms. This approach is also referred to as contact scoring and segmentation. For more information, please refer to the Cookies and Tracking section. The data is also used for statistical purposes.
Legal basis
The legal basis for processing your personal data in Marketo and sending emails or newsletters to you is your consent in the contact form (separate checkbox for newsletters) or the newsletter form. Ordering the newsletter is voluntary and the data processing is based on your consent within the meaning of the Privacy Act and the APPs.
Based on your consent via the cookie banner or the cookie consent tool, we will evaluate your user behavior on our websites as well as within the newsletters we send and assign it to your email address / user profile within our database.
For more information on data protection at Marketo, please visit:
https://documents.marketo.com/toutapp/privacy
https://legal.marketo.com/vertrauen/legal/datenschutz/
Cookies and Tracking
Marketo collects your IP address and uses cookies to track and analyze site usage in order to provide information specifically tailored to the user's interests. For more information about cookies, please see "Cookies - General Information". The information generated by the cookies is transferred to a Marketo server (located within the EU/EEA) and stored there. You can prevent the storage of cookies by setting your browser accordingly. Browser settings made by you may, however, result in you possibly not being able to use all functions of our online offer.
To protect your privacy
You can object to the processing of your personal data at any time.
Newsletter: You have the right and the possibility to unsubscribe from the newsletter distribution list at any time. At the end of each newsletter you will find a corresponding unsubscribe link. Alternatively, you can unsubscribe on the website using the link in the footer "Newsletter unsubscribe" or send an email to marketing@jungheinrich.com.au with the unsubscribe request.
Tracking: You can revoke a previously given consent to data collection at any time with effect for the future by rejecting the use of cookies and scripts for statistical purposes in our Cookie Consent Manager.
To prevent you from being shown personalized advertising outside of our online offering, you can also adjust the advertising settings in your user accounts on various online platforms (e.g. Google) and deactivate personalized advertising.
In the context of the processing of personal data with Marketo, only data centers in the EU are used. In the event that data is nevertheless processed in the USA, for example for maintenance and support, the European standard contractual clauses apply.
Contacting
When contacting us (via contact form or email), the user's details are processed for the purpose of handling the contact request and its processing pursuant to the Privacy Act and the APPs (for the performance of a pre-contractual measure).
The user's details may be stored in our Customer Relationship Management System ("CRM System"), in our Marketing Automation System (Marketo EMEA Limited, 4-6 Riverwalk Drive, Citywest Business Campus, Cooldown Commons, Dublin 24, Ireland) or comparable inquiry organization.
In Australia, we use the CRM system Salesforce for efficient and fast processing of user requests. For this purpose, we have concluded a contract with the provider in accordance with the Privacy Act and the APPs, in which the provider undertakes to process user data only in accordance with our instructions and to comply with the EU data protection level.
In the event that you select the sales enquiry, we process your data exclusively for the purpose of responding to your inquiry. The data will only be kept as long as it is necessary to fulfill the respective purpose.
Integration of third-party services and content
General information
Based on your consent (APPs in the Privacy Act 1988), we may integrate services and content of third parties on our website. These services include social media functions, videos, map services, CAPTCHA services, tag management services and cookie consent tools. Information on how we use the individual services is provided below.
LinkedIn Lead Gen Form
If, as part of our ad campaign, you complete a form ("LinkedIn Lead Gen Form") on the social network LinkedIn and transmit it to us, you will provide us with personal data which we will use for standard advertising purposes – in particular, to contact you by phone and to provide you with information about our products that may be of interest to you. Information on the service provider LinkedIn and on LinkedIn's data privacy statement is provided in the section above ("LinkedIn"). In transmitting the form to us, you consent to the usage of the transmitted data (APPs in the Privacy Act 1988).
You have the right to revoke this consent at any time without stating reasons. To do so, please send an e-mail to DPO@jungheinrich.com. Once declared, this revocation will affect the permissibility of the processing of your personal data.
Friendly Captcha
We use the “Friendly Captcha” service from Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee on our website. Friendly Captcha is used to check whether data is entered on our website (e.g. in a contact form) by a human or by an automated program. For this purpose, Friendly Captcha collects the following log data:
- The request headers User-Agent, Origin and Referrer.
- The cryptographic puzzle, to solve by your Browser.
- The version of the Friendly Captcha widget used on our website.
- A timestamp.
- An anonymized counter per IP address. The IP address is anonymized by Friendly Captcha using a one-way hash function.
Friendly Captcha does not ask for other information or personal information, such as your name, email, and online profiles.
The data processing that takes place in connection with the use of Friendly Captcha is carried out for the purpose of being able to guarantee the security of our websites. The legal basis for data processing is APPs in the Privacy Act 1988. Further information on how Friendly Captcha handles your data can be found on the website and in the data protection declaration of the provider, which can be accessed via the following links: https://friendlycaptcha.com/, data protection declaration: https://friendlycaptcha.com/legal/privacy-end-users/.
Google Maps
On our website, we use Google Maps to display our location and create route directions. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereafter referred to as "Google".
To allow specific fonts to be displayed on our website, a connection to the Google server in the USA is established when our website is opened. If you access the Google Maps component integrated in our website, Google will save a cookie on your end device via your internet browser. To display our location and create route directions, your user settings and data are processed. We cannot exclude the possibility of Google employing servers in the USA for this purpose.
The legal basis in this case is your consent in accordance with Privacy Act 1988 and Australian Privacy Principles. The integration of this service subsequently also supports our effort in optimising the functionality of our website.
The connection thus established to Google allows Google to identify from which website your request originates and to which IP address the route description is to be transmitted. If you do not agree with this processing of data, you can choose to block the installation of cookies by making corresponding settings in your internet browser. Further details are provided above under "Cookies".
In addition, Google Maps and the information obtained via Google Maps are used in accordance with the Google terms of service and the additional terms of service for Google Maps. Further details are also available at https://adssettings.google.com/authenticated and https://policies.google.com/privacy.
Google Tag Manager
This website makes use of Google Tag Manager. This is a tag management service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".
This service allows website tags to be managed via an interface. Google Tag Manager implements scripts and general services on our website according to defined rules and triggers, and these in turn may use cookies, tracking pixels or similar technologies and also collect data. Google Tag Manager does not itself act as a tracking or analysis service but instead enables integration of such services as well as the inclusion of opt-out scripts (means of objecting) and similar functions. Google Tag Manager thus serves as an invaluable aid when it comes to fulfilling transparency and legal obligations in the sphere of data privacy. For example, based on the consent you may have given via our cookie consent manager, we can use this service to control whether or not analysis or ad services are integrated in our website.
Further information on Google Tag Manager and Google data protection is available via the following links:
· https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
· https://policies.google.com/privacy
· https://policies.google.com/terms
Users have the option of preventing the future transmission of statistical and marketing tags from Google Tag Manager. To do so, the user must click on this opt-out link in order to set a Google Tag Manager deactivation cookie in their internet browser. This blocks any future integration via Google Tag Manager for this browser only, and not for other browsers and/or end devices. No existing cookies are deleted. Moreover, we expressly point out that users may no longer be able to use all features and functions of the website in this case. If you delete all cookies in your browser, you will have to set the opt-out cookie again.
CookieBot
This website uses the cookie consent manager/tool CookieBot. The provider is Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark.
The CookieBot service allows us to provide you with comprehensive information regarding the use of analysis and ad services as well as their cookies and to obtain and manage your consent to data processing. In particular, the following data is collected:
· The truncated (and thereby anonymised) IP address
· The date and time of consent
· Browser information
· The URL from which the consent was submitted
· An Anonymous, random and encrypted key
· The user's consent status
The data is then stored by CookieBot as proof of the user's consent. The key allows the user's consent to be checked retrospectively. The key and the corresponding consent status are stored in the "CookieConsent" cookie for a period of 12 months. This ensures that the user's settings remain intact for all future page requests on our website without the user having make a new selection upon each visit.
Further information on the data protection provisions of CookieBot or Cybot A/S can be found here: https://www.cookiebot.com/de/privacy-policy/
The overview created by CookieBot for our website can be found here.
YouTube
If you consented to the "marketing" category via our cookie banner or cookie consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles), we may use functions of the YouTube service to display and play back videos on our website. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066, USA. Additional information is provided in the YouTube privacy policies.
In this case, the enhanced data protection mode is used which, according to the provider, ensures that user information is only stored during video playback. When the user initiates playback of embedded YouTube videos, YouTube may employ cookies or other storage technologies to collect information regarding user behaviour. According to YouTube, this is done, among other things, to record video statistics, improve usability and prevent misuse. Independently of any playback of the embedded videos, the integration of the YouTube service may also result in a connection being established to the Google network "DoubleClick", which can trigger additional data processing operations over which Jungheinrich Australia has no influence.
Further details regarding the use of YouTube, data protection provisions and setting options can be found here:
· https://adssettings.google.com/authenticated
· https://policies.google.com/privacy
· https://myaccount.google.com/yourdata/youtube
· https://www.youtube.com/static?template=terms
· https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/privacy/
· https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/ad-settings/
· https://www.youtube.com/intl/ALL_de/howyoutubeworks/our-commitments/protecting-user-data/
Vimeo
To enable remote access to our press conference on financial statements, Jungheinrich offers a corresponding video transmission service. For this transmission, we employ the services of the provider Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA.
Jungheinrich Australia does not obtain any personal data as a result of the data processing.
For technical reasons, use of this video function requires access to Vimeo servers. With regard to the associated use of data from your browser or end device, we refer you to the relevant data privacy notices of the provider or of the controller responsible for this aspect of data processing. Vimeo's data privacy policies can be found at: https://vimeo.com/privacy
Excentos product guides
If you consented to the "marketing" category via our cookie banner or cookie consent tool (in accordance with Privacy Act 1988 and Australian Privacy Principles), we employ product guides on our website to provide users with online product advice, thereby facilitating the product selection process and allowing us to offer improved customer service. The provider of the product guides is excentos Software GmbH, Reiterweg 1, 14469 Potsdam, Germany.
The product guides record the activities of the user, such as selected response options and navigation activities in the product guide. This usage data is permanently stored in a web analysis system operated by excentos. No IP addresses are stored in the web analysis system and all stored data is anonymised. In addition, the product guides or the necessary server services collect the IP address and activities of the user based on a balancing of interests in order to protect against cyber-attacks. This precautionary measure is essential for us to be able to offer our services. The data is retained only temporarily in order to identify potential attack patterns. Thereafter, the IP addresses incl. all log data are fully erased. The user activities during a session with the product guide are also recorded. This is necessary for the basic function of the product guide, incl. its interactions and generated recommendations. This data is merely held in the memory but is not stored persistently.
By using the product guides as well the advice, search and chatbot systems provided on this website, you declare your consent to these conditions.
When using the product guides integrated in this website, you can prevent the collection of your data by the excentos web analysis system and view or change the status by clicking the following link. This sets an opt-out cookie , which prevents the collection of your data on future visits to this website. Alternatively, you can revoke your previous consent for marketing purposes, in which case the excentos product guides will no longer be loaded on our website.
Stackadapt
How We Collect Personal Information
We collect personal information directly from you when you provide information directly to us automatically through your use of our Website and Services or from third parties who you provided information to, such as providers related to our Services. As used in this Privacy Policy, "personal information" is information that could be reasonably used to identify you personally.
Information about our data collection from 2.05.22 – 3.07.22 is outlined below.
You can access, delete and control certain uses of your information as set forth in the "Your Choices" section below.
1. Information we collect from you directly
The information we collect from you directly may include:
Personal contact information, such as full name, telephone number, e-mail address, mailing address and location which we use to respond to your inquiries, provide you with requested products or services and send you information and marketing related to the services we provide you.
Correspondence you send to us, such as information you provide us when you contact us (to inquire about our service, request a demo or make inquiries to our webmaster), provide feedback or make a complaint which we use to reply to your inquiries.
2. Information we collect from you automatically or from third parties
We use "pixel tags" and/or "cookies" to collect information from you when you use our Website or Services or the websites or services of our third party partners. Pixel tags are small bits of code that provide a method of delivery information on a webpage which allows the operator of the page or a third party to collect the IP address of the users of the page. Cookies are small text files that are stored on the browser of a computer that uniquely identify the browser and provide information to the cookie sender. Many websites send cookies to the browsers that are visiting those sites, and many browsers are initially configured to accept cookies. Users can change the browser settings to refuse cookies or to alert them when a cookie has been placed on their browser. The user can check the browser for details in this regard.
At StackAdapt, in accordance with the privacy policies of the websites and advertising networks we work with, we collect personal information including online identifiers and internet activity information such as Internet Protocol ("IP") address, browser information, recent search history, and activity on various websites in order to display effective advertisements. Based on the behaviour and preferences of the users, we seek to group them into certain categories and display the most relevant advertisements to the users in those categories. We strictly follow the privacy policy of the website or other platforms we interact with.
We may also collect IDs assigned by third parties to your browser or device, including Google advertising identifiers, that we use as part of our internal processing operations and to serve ads. Please see Google's Privacy Policyfor information about Google's use of your personal data that it receives from partner sites and your ability to control the information collected on these sites.
How We Use the Information
StackAdapt uses your personal information that we collect from you directly, automatically or from third parties to:
· Administer, troubleshoot, enhance and manage our Services.
· Send processing communications, including updates on your subscription or account.
· Send promotional communications such as special offers or other promotions (if you have subscribed).
· Manage your account.
· Analyze the accuracy and effectiveness of our Website and Services.
· Analyzing and understanding our customers and their needs.
· Meet obligations as required by applicable laws, i.e. fraud detection, enforcing our business terms and agreements.
· Tailor your experience while visiting our website.
· Responding to inquiries, complaints and other communications to StackAdapt.
· Display advertisements that we believe may be relevant to the user. In seeking to identify relevant advertisements, we use online identifiers and internet activity information to create and refine user segments, to develop and refine algorithms, and to understand better how users' interaction with a website might be of interest to advertisers.
Please note that all of the information we collect about you may be combined, including to help us tailor our communications to you and to develop rich online content and services across our Website and Services. This privacy policy does not cover the practices of third parties, including those that may disclose information to us. If we combine information we receive from those other sources with personal information we collect through the Website and Services, we will apply this Privacy Policy to any personal information received, unless we have disclosed otherwise.
Transfer of data to third parties
A transfer of data to third parties only takes place within the scope of the legal requirements and only to the extent described in data privacy statement. We will only transfer data to third parties where this is necessary, for example, for contractual reasons .
If we employ subcontractors to provide our services, we take suitable legal precautions as well as appropriate technical and organisational measures to ensure the protection of personal data in accordance with the relevant statutory provisions.
Recipients outside the EU
With the exception of the processing described in this data privacy statement, we do not pass your data on to recipients based outside the European Union or the European Economic Area.
Your rights
Overview
As well as your right to revoke any consent you have given to us, you are afforded the following additional rights where the relevant statutory requirements are met:
· Right of access to information regarding the personal data stored by us in accordance with APP 12 of the Privacy Act.
· Right to rectification of incorrect data or to completion of incomplete data in accordance with APP 13 of the Privacy Act,
· Right to destroying or de-identifying of data stored by us in accordance with APP 11 of the Privacy Act, provided that no legal or contractual retention periods must be observed and/or no other legal obligations or rights exist with regard to continued storage
· Right to restriction of processing of personal data in accordance with APP 6 of the Privacy Act.
· Right to lodge a complaint with a supervisory authority; as a rule, you may contact the supervisory authority of your usual place of residence or workplace or our company headquarters
· Right to object
· If the user does not want Jungheinrich Australia to actively use data for internal purposes, the user is entitled to object to this usage and processing at any time in accordance with Privacy Act 1988. The user can do so by sending a corresponding e-mail to DPO@jungheinrich.com.
Questions and Complaint
If you have any questions or concerns about this Data Privacy Policy or how we handle your personal information, please contact our Privacy Office using the details provided in “Name and contact details of the entity responsible for processing and the company data privacy officer” section.
If you wish to make a complaint, we may ask you to provide it in writing along with any relevant details. Once received, we will respond within a reasonable period of time, usually within 30 days.
If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Data security
All personal data, including payment data, is transmitted using industry-standard SSL (Secure Sockets Layer) encryption. SSL is a secure, tried-and-tested standard which is also used in online banking, for example. You can identify a secure SSL connection by the prefix "https" (i.e. https://...) in the address bar of your browser, or by the padlock symbol in the lower part of your browser window.
Furthermore, we employ appropriate technical and security measures to protect the personal data we have stored against manipulation, partial or complete loss and unauthorised third-party access. Our security measures are continuously enhanced in line with technological advancement.